Return Terms

AT NATUREVANTAGE HEALTH RESOURCES LIMITED, WE ARE COMMITTED TO DELIVERING NATURAL HEALTH SOLUTIONS OF THE HIGHEST QUALITY. EVERY PRODUCT IS CRAFTED WITH PRECISION, CARE, AND ADHERENCE TO STRICT STANDARDS—BECAUSE YOUR HEALTH AND SATISFACTION MATTER TO US.

PRODUCT SATISFACTION & RETURNS

WE STAND BEHIND THE INTEGRITY OF OUR WELLNESS PRODUCTS AND TRUST THAT YOU WILL FIND VALUE IN EVERY PURCHASE. HOWEVER, IF YOU BELIEVE A PRODUCT IS DEFECTIVE, YOU MAY RETURN IT WITHIN SEVEN 1 WEEK OF PURCHASE EITHER DIRECTLY TO NATUREVANTAGE OR THROUGH THE AUTHORIZED DISTRIBUTOR FROM WHOM THE PRODUCT WAS PURCHASED.

TO QUALIFY FOR AN EXCHANGE:

THE PRODUCT MUST HAVE BEEN USED FROM ITS ORIGINAL CONTAINER.
USAGE MUST FOLLOW THE DIRECTIONS PROVIDED ON THE PRODUCT LABEL.

PLEASE NOTE:

REPACKAGING OF ANY NATUREVANTAGE PRODUCT IS STRICTLY PROHIBITED AND UNLAWFUL.
WE RESERVE THE RIGHT TO DECLINE REPETITIVE OR EXCESSIVE RETURN REQUESTS.

SHIPPING & DELIVERY POLICY

ORDER PROCESSING

ALL ORDERS ARE PROCESSED WITHIN 2–3 BUSINESS DAYS. ORDERS ARE NOT SHIPPED OR DELIVERED ON WEEKENDS OR PUBLIC HOLIDAYS.

POTENTIAL DELAYS

DURING PERIODS OF HIGH DEMAND, SHIPMENT PROCESSING MAY EXPERIENCE SLIGHT DELAYS. PLEASE ALLOW EXTRA TIME FOR DELIVERY. IF YOUR ORDER IS SIGNIFICANTLY DELAYED, WE WILL NOTIFY YOU VIA EMAIL OR PHONE.

SHIPPING CHARGES

SHIPPING FEES ARE CALCULATED AT CHECKOUT BASED ON YOUR DELIVERY LOCATION AND WILL BE CLEARLY DISPLAYED BEFORE FINALIZING YOUR ORDER.

SHIPPING AREAS

NATUREVANTAGE CURRENTLY SHIPS TO ADDRESSES WITHIN NIGERIA AND ITS TERRITORIES.

⚠ PLEASE NOTE: WE DO NOT SHIP TO P.O. BOXES OR APO/FPO ADDRESSES.

ORDER TRACKING

ONCE YOUR ORDER IS SHIPPED, YOU WILL RECEIVE A SHIPMENT CONFIRMATION EMAIL CONTAINING A TRACKING NUMBER. TRACKING INFORMATION TYPICALLY BECOMES ACTIVE WITHIN 24 HOURS OF DISPATCH.

DAMAGED OR LOST SHIPMENTS

NATUREVANTAGE IS NOT RESPONSIBLE FOR PRODUCTS DAMAGED OR LOST IN TRANSIT. IF YOUR ORDER ARRIVES DAMAGED OR NOT IN THE SAME STATE AS AT WHEN ORDERED: